At Flower Delivery Richmond, we pride ourselves on delivering the freshest flowers to households and businesses across the Richmond area. As your trusted local florist, we stand by a Fresh Flowers Guarantee: each floral arrangement is handpicked and delivered at the peak of its beauty. Our promise ensures that you receive blooms that look radiant and last as long as possible, making every occasion memorable.
We take special care in our delivery process, but if your flowers arrive damaged or not as expected, we are here to help. Please inspect your arrangement immediately upon delivery. If you notice any damage, such as crushed blooms or broken stems, contact us within 24 hours of receipt. Clear photographs of the damaged bouquet or packaging will help us verify the issue and accelerate the resolution process.
Our flowers are guaranteed to remain fresh and beautiful for at least five days after delivery, provided they are cared for according to the enclosed instructions. This freshness window is part of our commitment as Richmond’s reputable florist to ensure customers enjoy long-lasting bouquets. If your flowers wilt or decline within this period, and you have followed the care guidelines, let us know promptly so we can make it right.
Customer satisfaction is our utmost priority. If your order does not meet our Fresh Flowers Guarantee—whether due to damage, quality concerns, or issues with longevity—we offer two straightforward solutions:
Please let us know your preferred resolution when you contact us about a problem.
If you have feedback, concerns, or complaints about our services or your order, we want to hear from you. To start the complaints process, reach out with your order details, a summary of the issue, and relevant photos if applicable. Our customer service team reviews each case individually and aims to respond within one business day. We are committed to resolving complaints fairly and promptly, keeping you informed every step of the way.
Flower Delivery Richmond has built a reputation as a reliable and friendly florist serving the entire Richmond community. We deliver fresh flowers not only to residences but also to local businesses, always with a focus on quality and satisfaction. Every arrangement is crafted with care and expertise, tailored to meet the needs of our neighbours. Your trust inspires us to keep raising the standard for flower delivery in Richmond.
Your happiness is central to everything we do. We continually review and improve our returns, refunds, and complaints process, ensuring every customer in Richmond enjoys peace of mind along with beautiful, fresh flowers. Thank you for choosing your local expert in flower delivery—where your satisfaction is always blooming.
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