Welcome to the Terms & Conditions for Flower Delivery Richmond, operating as a professional online flower delivery service for customers across Richmond and surrounding areas. These Terms & Conditions govern your use of our services and website when making online flower delivery orders to Richmond and its environs. By accessing our website or placing an order, you agree to be bound by these provisions. Please read carefully before placing your order. If you disagree with any part, you should not use our services.
These Terms & Conditions apply to all flower delivery orders placed by customers in Richmond and surrounding areas. We strive to deliver exceptional flower arrangements to postcodes in and around Richmond, ensuring quality and timely service at all times. Please note our delivery area’s limits on the website’s delivery page before placing your order.
Our order process has been designed for clarity and convenience, simplifying the way Richmond customers send flowers online to friends, family, and loved ones. Orders can be placed through our online platform by following the steps below:
Please ensure all recipient details are accurate. We cannot be held responsible for failed deliveries due to incorrect or incomplete addresses. When substituting a product due to unavailability, we will contact you via the provided contact information wherever feasible and ensure that the replacement is of equal or higher value. Seasonal availability or supply chain issues may occasionally necessitate substitutions.
We accept payment through a secure online checkout facility, using major credit and debit cards. Payments must be completed at the point of order for the transaction to be processed. All prices are displayed in Pound Sterling (GBP) and are inclusive of VAT, unless otherwise stated.
Upon successful payment, a receipt will be generated and delivered by email to the address provided at checkout. Your order will not be processed until payment has been received in full. Please ensure that your payment details are entered accurately to avoid issues or delays in processing your order.
We reserve the right to cancel or refuse orders at our discretion, for example if there is any suspicion of fraudulent activity.
We offer delivery to Richmond and its surrounding areas as specified on our website. Delivery options and timescales may vary depending on the exact location and nature of the order. You may select from available delivery dates and time slots at checkout, subject to availability.
While we strive to deliver all orders at the requested time, we cannot guarantee exact delivery times due to exceptional circumstances, such as adverse weather, traffic, or other unforeseen issues. If delivery is delayed, we will make reasonable efforts to inform you and resolve the situation promptly.
We recommend placing orders in advance, particularly during peak periods such as holidays and Valentine’s Day. Same-day and next-day delivery may be available; check our website for day-specific cut-off times.
If the recipient is not present at the arranged delivery address, our driver may leave the flowers in a safe place, with a neighbour, or return them to our store for re-delivery, as appropriate. Any further delivery attempts may incur additional charges.
If you wish to cancel or amend an order for flower delivery to Richmond, please notify us as soon as possible through our online support portal.
Refunds, where applicable, will be processed within 7 business days to the original payment method. If you have not received your refund in that time, please contact our customer support team.
Due to the perishable nature of fresh flowers, returns are generally not accepted. However, customer satisfaction is a priority for our Richmond flower delivery service. If you are dissatisfied with your order for any reason, or if your flowers arrive in unsatisfactory condition, please notify us within 24 hours of receipt. Include photographic evidence and a detailed description of the issue to help us address your complaint effectively.
If the complaint is accepted, we may offer a replacement, partial refund, or full refund depending on the circumstances. We reserve the right to request that unsatisfactory products be returned to us for inspection or disposal.
We take the utmost care in preparing and delivering flowers. However, except as explicitly stated in these terms, our liability for any loss or damage—whether direct or indirect—arising out of your use of the website or our flower delivery service to Richmond is limited to the amount paid for the order in question.
We do not accept liability for any failure to deliver flowers or for any delay due to reasons beyond our reasonable control, including but not limited to natural disasters, pandemic restrictions, postal or courier delays, industrial action, or third-party failures.
We are not responsible for any consequential or indirect loss (including loss of enjoyment, business opportunity, or goodwill) arising from the use of our site or delivery service.
Your statutory rights as a consumer under UK law are not affected by these exclusions or limitations.
Product images and descriptions on our website aim to represent accurately the arrangements you or your recipient will receive. However, as flowers are a natural and seasonal product, there may be variations in colour, size, or variety. Substitutions, where necessary, will always match the style and value of the chosen arrangement.
All arrangements are subject to availability. Should an item or specific flower be out of stock, we reserve the right to substitute with similar products of equal or greater value without prior notice, though we will attempt to contact you if significant changes are required.
We comply with UK data protection laws regarding your personal information. Your details, provided during checkout or through your customer account, are handled in accordance with our privacy policy (available on the website). We use this information solely to fulfil your flower delivery order to Richmond, process payments, communicate with you, and, where permission is granted, provide promotional updates about our services.
All website content, including images, text, and designs, is the intellectual property of Flower Delivery Richmond or its content suppliers and is protected by UK copyright and trademark law. You may not copy, reproduce, or exploit any part of our website or its content for commercial purposes without written permission.
These Terms & Conditions and any disputes arising from them are governed by the laws of England and Wales. Both Flower Delivery Richmond and you, the customer, submit to the exclusive jurisdiction of the courts of England and Wales for all matters relating to your online order or these Terms.
Flower Delivery Richmond reserves the right to amend these Terms & Conditions at any time, with updates published here on our website. The version of Terms & Conditions in force at the time of your order will govern your purchase. Customers are encouraged to review these terms regularly.
If you have questions or require clarification on any aspect of these Terms & Conditions, please consult our website’s help centre or reach out to our customer support team via the online contact form provided. We aim to respond to all queries from Richmond and surrounding locations as quickly as possible.
If any provision in these Terms & Conditions is held to be invalid or unenforceable by a court, the remaining provisions will remain fully effective. Our failure to exercise or enforce any right or provision does not constitute a waiver of such right or provision.
These Terms & Conditions form the entire agreement between you and Flower Delivery Richmond governing the provision of online flower delivery services to Richmond and nearby areas. No other terms, representations, or warranties apply unless made in writing and signed by an authorised representative of the company.
By using our online flower delivery site, you acknowledge and agree to be bound by these Terms & Conditions. They exist to protect both parties and uphold the highest possible service standard for flower delivery in Richmond and surrounding regions.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 14 The Quadrant, Richmond, TW9 1BP.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Richmond, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Richmond.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
